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Frequently Asked Questions

FloodMD is your full-service New York water restoration company and provides complete water damage services in New York City. It is important to address any property damage associated with water and fire issues immediately. If you are experiencing problems or an emergency situation contact us 24 hours a day and 7 days a week. Our New York water damage restoration experts provide fast, professional service within 30 minutes to New York City residents and business owners.

Below you will find a few of our customers’ most frequently asked questions. If your question is not on this list please do not hesitate to contact us. Thank you for trusting FloodMD with your water damage and restorations in New York. Remember, at the first sign of damage, call us immediately. It is vitally important to address water issues promptly and professionally.

How can I tell if I am experiencing a water damage emergency?

There are multiple ways to determine if you are experiencing water issues. You might notice water stains on your ceiling or walls. You could notice leaks around windows or doors. Maybe you are finding that your carpets are damp or even soaking wet. All of these are signs of water damage emergencies. Before the situation gets worse, call FloodMD and we will have one our our highly-trained technicians come to your location to investigate the situation.

If I leave the damage untreated, are there any issues or dangers?

Yes, there are multiple dangers both to property and health. It is urgent to call a FloodMD specialist when you first notice water damage. In as little as 72 hours of water damage, mold can begin growing and spreading. While we do offer New York mold removal and remediation services, these are more costly than having our technicians address the water issues immediately.

Can I stay in my home or business? Is it safe?

As the saying goes, it is better to be safe than sorry. One of FloodMD’s expert technicians will be able to determine if your home or business is safe by testing for mold in the property. While some water damage in your home or business is not a problem, the presence of mold is a different issue and is definitely unsafe. Be safe: call us immediately and we will investigate the problem promptly.

What is the process once I call FloodMD for help?

When you call our New York water damage restoration services team, you will be greeted by one of our friendly dispatchers. Our team is ready to assist you 24 hours a day and 7 days a week. A FloodMD dispatcher collects basic information from you and asks for a description of your issue and the affected area. An expert technician is then dispatched to your home and will arrive on-site in 30 minutes if you are in New York City. You may also schedule an appointment if yours is not an emergency.

Once the technicians arrive, what will happen?

Your FloodMD technician will first conduct a visual test and then perform any other testing needed to determine the scope of the problem. This technician will then provide and discuss with you a price list and a work authorization. At all times, it is important for you to feel comfortable with the situation. So, you should never hesitate to ask questions. Once you are ready, just sign the documents provided and we will begin to address your emergency.

Does FloodMD help with insurance claims?

Absolutely: we will work with your insurance company, agent, adjuster and yourself to make sure your insurance claim goes as smoothly as possible. Our repairs meet and exceed all industry and New York insurance standards so you can feel confident your work will be done correctly.

What happens to my belongings that are in the affected area?

Every situation is different. But no matter what the situation, your FloodMD technicians will handle your belongs with care. In some cases, we will move smaller items out of the room and cover large items. If needed, we will pack items and move them away from your property. And for extreme situations where there is extreme mold damage, we ask you to not move anything to prevent cross-contamination. Our New York mold remediation experts will handle your property in this case. Either way, don’t worry as we always treat your home or business like it is our own home or business.

Will there be machines left in my property by the FloodMD technician?

In most cases, machinery will be used to remove moisture from your property. This machinery is an integral part of the process and is often left behind by the technician. While they might be an inconvenience, it is important that you leave these machines on and report any issues with the them to FloodMD.

Does FloodMD provide any other services besides water damage in New York?

Absolutely: we are a full-service New York water restoration company. We work with homeowners and business owners who have issues with sewage flooding, fire and smoke damage, mold issues and more. We provide inspection, repair, remodeling and construction services. Contact us for a complete list of all of our services.

What do I do if I have a question but do not see the answer here in the FAQ?

You can contact us any time with any question. A FloodMD water damage and restoration damage expert will be glad to answer all your questions and address all your concerns. Please give us a call or email us with your questions.

Our Team

FloodMD’s New York water damage and water restoration team of experts provide a wealth of services to our fellow New Yorkers. We are available 24 hours a day and 7 days a week and provide a 30-minute response time within New York City for all emergencies. If your issue is not an emergency, you may set up a time for our team to meet you at your home or business. No matter the situation, a FloodMD technician will arrive promptly and address your problem professionally and immediately more


FloodMD proudly serves the New York City area providing New Yorkers with a complete portfolio of restoration services. At FloodMD, our customers come first and we believe in restoring each home with the utmost care and to the highest professional construction standards. If you are looking for a career opportunity with a New York water damage and restoration company that believes in delivering the highest quality services, quickly and professionally; then we would invite you to contact us about joining more


When you choose FloodMD as your New York water restoration, mold remediation, fire damage and sewage flooding emergencies; you are choosing a team of highly-trained, fully-certified professionals. We are a bonded, licensed and reliable residential and commercial water restoration company in NYC that uses state-of-the-art equipment and goes above industry standards to restore your property and your peace of mind. Contact us to learn more about our professional credentials more

Insurance Billing

When it comes to New York mold remediation, fire damage, sewage flooding emergencies, water damage issues or any other emergencies that damage your home or business; FloodMD is there to act, repair and prevent further damage. But did you know our team of experts will also help walk you through the insurance claim process? The FloodMD company mission is to deliver complete customer satisfaction from the first phone call to the day your life and business returns to normal more